Privacy policy
Last updated: November 2026
Who we are
This website is run by Green Horizon Energy Solutions Ltd, a company registered in England (no. 10001881). Our registered office is 22 The Bramhall Centre, Bramhall, Stockport SK7 1AW and our trading address is Unit 2 The Goyt Mill, Marple, Stockport SK6 7HX. We are the controller of the personal information described here. You can contact us about privacy at info@greenhorizonenergy.co.uk or on 0161 427 0772.
What we collect
When you send an enquiry through our website, email or phone us, we collect the details you give us – typically your name, phone number, email address, postcode or address, and information about the work you're interested in. If you become a customer, we also keep records of the quote, the work carried out and payments.
How we use it
- To respond to your enquiry, arrange a survey and prepare a quote
- To carry out and manage work you have asked us to do, and to provide aftercare
- To keep the business records we are legally required to keep, such as accounting records
We rely on the following lawful bases under UK data protection law: taking steps at your request before entering into a contract, performing a contract with you, complying with our legal obligations, and our legitimate interest in running and administering our business. We do not sell your information or use it for marketing without your consent.
Who we share it with
We only share your information where necessary, with service providers who help us run the business – for example our website host (Netlify, which receives website form submissions), our email provider (Google) and our accountants. Some of these providers may process data outside the UK; where they do, they are required to protect it with appropriate safeguards.
How long we keep it
We keep enquiry details for as long as needed to deal with your enquiry and any follow-up. Customer and financial records are kept for as long as required by law (usually six years). After that, information is securely deleted.
Cookies
When you first visit, we ask whether you're happy for us to use analytics and advertising cookies. These come from Google (Google Analytics and Google Ads, loaded through Google Tag Manager) and help us understand how the website is used and whether our adverts are working. They are only set if you click "Accept". If you click "Reject", or don't choose, they are not set.
Your choice is remembered in your browser so we don't ask on every page. You can change it at any time using the "Cookie settings" link at the bottom of every page.
Fonts are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google. Our website host, Netlify, does not set cookies for visitors.
Your rights
You have the right to ask for a copy of the information we hold about you, and to ask us to correct, delete or restrict it, or to object to how we use it. To make a request, contact us using the details above. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.